In every company, there are some difficulties faces in the process of team work, and the efficiency and productivity of all employees especially when dealing with major problems and issues that may arise in the work environment – The following book ‘Games People Play’ is divided in two sections each dealing with different topics that would, if implemented and used properly, increase the overall productivity of your company since the chemistry between team members would improve!
In the first half of the book, Berne introduces transactional analysis as a way of interpreting social interactions. He describes three roles, known as the Parent, the Adult, and the Child, and hypothesises that many negative behaviours can be traced to confusion in these roles; that would lead to many arising problems in the work place. Therefore, he discusses procedures to take considering social behaviours in order to solve the following issue.
For example, a boss who talks to his staff as a controlling 'parent' will often engender self-abased obedience, tantrums, or other childlike responses from his employees. This would cause the employees work to be inefficient and not properly done, Berne offers ways and tactics to help solve this issue by urging the boss to take into account every employees background and personality, and then dealing with them based on that; knowing the right way to talk to them and get their approval! Berne also offers a solution to avoid group gathering to talk about a sensitive issue and simply address the concerned party separately not to cause any group damage.
In the second half of the book, Berne tackles a series of mind games that could be covered and played by the employees in a company in order to make them think faster and more effectively. The games consist of people interact through a patterned and predictable series of "transactions" which are superficially plausible, but which actually conceal motivations, include private significance to the parties involved, and lead to a well-defined predictable outcome, usually counterproductive. The book uses casual, often humorous phrases such as "See What You Made Me Do," "Why Don't You — Yes But," and "Ain't It Awful" as a way of briefly describing each game. In reality, the "winner" of a mind game is the person that returns to the Adult role-state first.
For example, one of the games is entitled "Now I've Got You, You Son of a Bitch," one who discovers that another has made a minor mistake in a matter involving them both holds the entire matter hostage to the minor mistake. The example is where a plumber makes a mistake on a $300 job by underestimating the price of a $3 part as $1, so the plumber sends a bill for $302, the correct price. The customer won't pay the entire original $300 unless and until the plumber absorbs the $2 error instead of just paying the (undisputed part of the) bill of $300.
Not all interactions or transactions are part of a game. Specifically, if both parties in a one-on-one conversation remain in an Adult-to-Adult ego-state, it is unlikely that a game is being played. Plus the following games will give the managers time to organize ‘work activities’ which would make employees love the work place better.